An error around earthing was not detected, damaging the earth resistor. We assisted with immediate recovery and conducted a full analysis of the system with updates, training and recommendations for future-proofing.
We quickly assessed the impact of the fault and helped restore operations by adjusting key protection settings so that a safe start-up could take place without compromising fault detection.
A detailed analysis of event logs and protection logic revealed missed detection paths and gaps in ground fault sensitivity.
We provided updated settings, training and documentation to ensure system-wide awareness and better coordination in future failure scenarios.
